Maybe it is just my week to whine but whatever...
On sunday we took Matt to Chapters. We love that store. Usually. I love books. Matt loves the Thomas table. I love sipping a latte while Matt plays.
Sunday was different.
Matt way playing with the trains making train noises. He was doing more of a "woo woo" noise than a "choo choo" noise. Still - clearly a train. I was watching him and smiling.
Then a store employee walked over to me. He said "sorry to bug you but your kid's screaming is disturbing our customers. Please tell him to be quiet."
And then he walked away before I could say anything.
This is Chapters. It was Sunday at noon. My child was being good and playing. I had books in my hands to purchase.
Two days later I am still furious.
I probably should have spoken to the manager but I didn't. Why? Because I had that indignant anger where I wanted to hit someone. And I thought I would likely cry. I know sometimes tears are effective but not on Sunday. Plus we were having family time and I didn't want to ruin it by getting angry.
When we were leaving I explained to matthew that mommy was upset because the man said something mean and I explained I would be happy if we left.
He was okay with that.
And then we went home.
And as I love to do I wrote a letter. I addressed it to the store manager. And to bring my point home I also cc'd the CEO and VP marketing for indigo/chapters. My explanation - this is customer service at its worst. I was humiliated.
I sent the letters off today. I am curious about what the results will be. Will they respond? (I hope so) I sincerely hope that at the end of the day they fix the problem. Because after all, this store is supposed to welcome kids.
The sad news is that I am currently boycotting the store until I hear back (just the one location not the whole chain). And today one of my favourite authors had a book come out. And I need something to read.