Friday, August 25, 2006

More Government Fun!!!

So today I made my call to the government - CRA - to figure out what on earth the stupid letter was about.
I decided to call early, sip coffee while on hold, and not lose my cool when I had to talk to an agent. I actually was fairly successful in my calmness.
The conversation, though, was bizarre. First of all, I don't understand why on earth everyone at the CRA is Mr. Last Name or Ms. Last Name. Whatever. The phone call went better than I expected. After several failed attempts at logging into the system, and sitting on hold for only a couple of minutes I finally spoke to someone.
I pled my case - how on earth can I be expected to send you more information when you don't tell me what info you are looking for?
Well, silly me. Apparently all good Canadian citizens (along with all good EA's for that matter) are fully expected to have a well tuned sense of ESP and KNOW that they were simply waiting for something from our 2005 tax return in order to let us keep the money they mailed to me.
I should have known that.
Now I do. Situation solved. So, that information will be sent this weekend. And, once they receive the missing information I can keep the full amount of money sent to me. They will, so I was promised by Mrs. Whatshername, clear my debt and I will receive the child tax universal whatever it's called benefit properly.
All in all, not a complete waste of time.
But, I did point out, after I was given all of this information, that had they simply sent a letter telling me what they needed I would have complied.
I also pointed out that it's not fair to send anyone a letter demanding money back - especially when said money was supposed to be applied to childcare. When she said "I don't understand" I explained that I couldn't ask the daycare to refund one day's fee because I would have to send it back to the government.
She suggested I ask.
And, she also suggested I send them the info ASAP so this wouldn't happen again.
Okay. I will.
Rant over.
On to better things. Like the weekend in a few short hours.

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